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These General Terms and Conditions and all matters connected with any order placed in Pineider web
site are governed by Italian law. Using this site you agree to submit to the exclusive jurisdiction
of the Italian courts in relation to all matters connected with or arising out of the website or any
order you place on this website.
Please note: Merchandise displayed may be out-of-stock or discontinued.
These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. Pineider reserves the right, at any time, to modify, alter or update these Terms and Conditions, and you agree to be bound by such modifications, alterations or updates.
Shortly after you have placed an order Pineider will send you an email to you acknowledging the exact details of your order. This email is not an order confirmation or order acceptance from Pineider. Order acceptance and the completion of the contract between you and Pineider will take place only when your order is dispatched.
The policy of Pineider is to ensure that all customers receive Pineider products in perfect condition. Should the product not match your requirements on arrival or should you change your mind, you can send the product back to Pineider. The product may be returned only if:
After having sent a registered letter to Pineider to this address: PINEIDER AMERICA Rockefeller
Center 59 West 49th Street New York, within 14 (fourteen) working days from the day of the product
delivery, or after having sent a telegram or a fax letter to this number +1 (212) 265-7367 which
have to be confirmed with a registered letter sent within the following 48 hours, or by email at
eshop.usa@pineider.com. Please keep the receipt of the registered letters until you have received
credit for your return.
Please note: Only after the authorization by Pineider, the product can be returned. Pineider
will refund you in full excluding the delivery charge. Return costs are not pre-paid. Postage or
other return costs will be the customer's responsibility and will be reimbursed by Pineider only in
the case of damaged, faulty or incorrectly supplied goods. The product must be returned to the
address of point of shipment that can be found on the sheet of paper (Transport document) inside the
delivered box. Now our point of shipment is PINEIDER AMERICA, Rockefeller Center 59 West 49th Street
New York. On the return pack the customer should write their name and surname and " withdrawal
E-Shop". Returned goods must be sent in one single shipment. Products that belong to the same order
must be returned to Pineider at the same time, otherwise they will not be accepted.
Pineider will not issue any refunds for returns that do not satisfy all of the conditions indicated
above. Once the return has been processed (after Pineider has verified and approved the above
conditions) will send the customer an email notification. If the return is due to an error Pineider
has made (faulty or damaged goods) Pineider will gladly refund the entire price for the purchased
within 30 days from the day of the delivery of the registered letter. Shipping costs for the
delivery of the purchased products shall not be refunded. The refund will be credited back to the
same credit card used for the original purchase. No interests will be charged on your account: the
currency date will be the date you ordered on Pineider. Return shipping risks are at customer's own
responsibility. Should the returned products not comply with the above mentioned conditions, the
customer will not be entitled to any refund of sums already paid to Pineider; In this case the
customer will be, nevertheless, entitled, at his/her own expense, to receive the products in the
same conditions in which they were sent back to Pineider. Should the customer not wish to receive
the products in the conditions in which they were sent back to Pineider, then, Pineider will be
entitled to keep the products and withhold the sums already received. The refund on credit card is
the only way of refund.
Customized and personalized items WILL NOT be replaced.
Pineider has taken great care in presenting the products on the website as accurate as possible. However the actual colours the customers see depend on their own monitor, display and colour capabilities. As a consequence Pineider cannot guarantee that the colour the customers see are an accurate representation of the actual colours of the products. The products could change at any time, without any notification.
PINEIDER 1774 S.r.l. (Pineider) is the exclusive owner of the registered trade marks: "Pineider", "Egosphere", "1774", "Jubileum", "Love Letters", "Yours Truly", "Summer Notes", "Tribag", "Pineider in Design" and "Pineider 1774 in Design". No material on this website may be reproduced or redistributed without our prior written permission.
Products are delivered within 15 days of the purchase to the address indicated by the customer. In
case of extraordinary events (such as strikes, certain weather conditions…) deliveries could take a
longer period of time. Shipping costs are calculated according to the delivery service. Some orders
are shipped from United States of America and some from Italy, based on the warehouse stocks.
Shipments to P.O. boxes are not permitted.
Orders shipped to countries inside the Russian Federation, according to regulations, can
not be delivered to private addresses, but only to institutional, professional and business
addresses.
While completing your online purchase you could by asked to use MasterCard® SecureCode™ or Verified by Visa. These codes are requested by your own bank secury system in order to help prevent any unauthorised use of your card accounts. Please click here if you wish to have more information about MasterCard® SecureCode™ or Verified by Visa.
Your personal data will be processed by PINEIDER AMERICA as Data Controller in compliance with the applicable data protection provisions. The Data Controller will process the personal data necessary to manage the business relationship and for the purposes strictly necessary to execute the aforementioned relationship, as well as in order to ensure the full compliance with the legal obligations to which the Data Controller is subject. For further details related to the purposes and method of processing, the technical and organizational measures implemented by the Data Controller, as well as the retention periods and the recipients of your personal data, please visit the website’s privacy policy.
Should a costumer decide to have their data removed, please request such removal by e-mail to: info@pineider.com
Pineider uses advanced security measures to protect all customers' information and endeavour to offer a high level of security for payments and for all customers' information. However no data transmission over the Internet can be guaranteed to be totally secure and therefore Pineider cannot absolutely ensure or warrant the security of any information sent to Pineider. Customer includes any information via this website at their own risk.
You will also be able to have preview access to all the news and future promotions from the Pineider world.